It's rare these days to find people who really appreciate the value of a customer. The folks at upnorthsports definitely do. They are super-friendly, knowledgeable and very customer focused. We had a problem with an item (manufacturing defect) and they promptly took care of it. Highly recommended!
We'll definitely be back!
Gary
I just wanted to write in about one of your employees Mike Fogelson. I had ordered a jacket from you guys and due to sizing had to exchange it. There was some issues with getting the jacket I had requested, but Mike went above and beyond to make sure that everything was sorted out in a timely manner. I just wanted to give him the recognition that he deserves! Because of the dedication he showed I will without a doubt continue to do business with your company! Not only did he get it sent out right away but I got the jacket 2 days before the expected delivery date! Thanks guys!
-Katie
I don?t typically write emails when I get good customer service, but I felt compelled to write you. I just wanted to let you know how impressed I was with your service! From your friendly greeting, all the way to you loading my gear into my pickup?absolutely fantastic. I would not hesitate to make the 14 hour round trip again solely based on the way you treated me. I?ve told everyone that I?ve seen since Saturday about you, and will continue to HIGHLY recommend you in the future. Thanks again for making my experience one to remember.
Sincerely,
David