Returns & Exchanges

Return Policy

You may return any unused item(s) within 30 days for an exchange or refund. To request a return, please log in to your account (click here), open the order containing the item(s) you wish to return or exchange, and submit a request.

If you placed your order without logging in, don’t worry! Just log in using the same email address you used at checkout. Once you're logged in, you’ll be able to find your order in your account and submit a return request from there.

Warranty Policy

Warranty policies vary by brand; however a general rule of thumb is that items will be covered if there is a defect in the material or workmanship of the item purchased. Warranties will NOT cover items damaged in an accident or crash, items that are improperly cared for (pay close attention to care tags/instructions) or items that have deteriorated from normal wear and tear, including rips, tears, burns, abrasions. All items are susceptible to normal wear and tear. The natural lifetime of any item may be reduced through aggressive or high frequency use.

Please note that ALL items being sent in for warranty purposes will be required to be cleaned before being sent in for coverage. A cleaning fee will be charged if an item is sent back unwashed.

Please contact Up North Sports for a warranty claim on an item from the following brands:

CASTLE, CHOKO, DSG, FLY RACING, FXR, GMAX

Information needed includes a detailed description of the defect and photos. We will contact the manufacturer on your behalf. Coverage of your item may include repair or replacement as determined by the respective manufacturer.

*While we are happy to assist in your warranty claim, warranties are not covered directly by Up North Sports. They will be covered at the discretion of the manufacturer. Up North Sports is not liable for any manufacture defect.

Please contact the following brands directly in regard to a warranty claim:

CASTLE, CHOKO, DSG, FLY RACING, FXR, GMAX

Information needed includes a detailed description of the defect and photos. We will contact the manufacturer on your behalf. Coverage of your item may include repair or replacement as determined by the respective manufacturer.

*A proof of purchase will be required for filing a warranty claim. If you need a copy of your receipt please email us at customerservice@upnorthsports.com and we will email you a copy.