We are a repeat customer, just ordered over $650 merchandise from you last week, went to wrap present and realized I ordered the pink x-system pants for my daughter (which matches the younger daughters new jacket, but the older daughters jacket is purple! Called and worked with Mike to get the purple ones shipped out before they were gone, and he helped me with the return information for the pink ones. Very nice to work with, so we decided to order a set of boots now too! Thanks for being so great to work with when customers make normal real life mistakes.
Danelle
Thank you for your prompt reply. I contacted your customer support and we were able to work out a solution. I cannot even begin to tell you how pleased and grateful I am with the customer service I received! Whitney was so polite and immensely helpful. I will be recommending your company to anyone and everyone I talk to for a long time. Have a wonderful day!
Spoke to Mike today about making an exchange. It was so easy!! I like doing biz with you so I'm getting my girls new helmets too.
Brandelyn