Thank you for your prompt reply. I contacted your customer support and we were able to work out a solution. I cannot even begin to tell you how pleased and grateful I am with the customer service I received! Whitney was so polite and immensely helpful. I will be recommending your company to anyone and everyone I talk to for a long time. Have a wonderful day!
Steve,
I just picked up my son's FXR jacket from Harold's who did the warranty zipper replacement. AWESOME service from both you guys and Harold's. Harold's actually had the jacket ready on Saturday but I wasn't able to get over there to pick it up. They were super friendly and helpful and actually called me a number of times to make sure I was aware that the jacket was ready.
My son will be warm again.
Thank you so much for everything.
Diane
Thank you guys so much for the time you spent with my mom and I.
We talked the rest of the day about how great the experience was.
I hope that everything continues to go well for your business and you've made a customer for life with me. :)
A special thanks again for the DVDs as they are helping get me by until the snow hits the ground!
I put up a review on the HCS forum and also on Google, I will be telling everyone that your shop is the place to go.
Thanks again, Nick