I was just about to order a hat online from another website, whenIi noticed the shipping would take too long. When I called their customer support the woman was super rude to me and made it very clear that I wouldn't recieve my hat before Christmas Eve (my brother's birthday, whome the hat was for.) I searched again and found the same hat on your website. When I called your customer support the woman on the phone was sooo nice and accomidating. She took my order right then and there and I recieved an email conformation before we even got off the phone. She said she would be packing it in a box right away and woud ship it today in order for me to recieve it within the next day or two. She also didn't even have to charge me extra! She was sooo polite and helpful and I really wanted to thank you, and he,r for a wonderful shopping experience during the holidays. Christmas can make people in retail and sales grumpy and impatient and she was the complete opposite. My order number is 1324304883 if that helps you identify who helped me. She definatly deserves praise for a job well done.
Thanks again!
Katie
Steve,
I just picked up my son's FXR jacket from Harold's who did the warranty zipper replacement. AWESOME service from both you guys and Harold's. Harold's actually had the jacket ready on Saturday but I wasn't able to get over there to pick it up. They were super friendly and helpful and actually called me a number of times to make sure I was aware that the jacket was ready.
My son will be warm again.
Thank you so much for everything.
Diane
Your site is very easy to search and make a purchase.
I put items in my shopping cart, as I needed to check sizes and the family was around and didn't want them to see what I was purchasing, so easier to leave in cart.
Your prices are very competitive in FXR clothing. We have purchased many other pieces, other places. Be sure we will always return here to check the pricing first!
I also love your shipping rates.
We spend nearly every weekend all summer within 45 minutes of Bemidji (in Bena, on Lake Winnibigoshish). So, I cannot wait to actually come into your store this summer!! It is going to be "dangerous" shall we say??
I have already made a purchase and a partial return and exchange. Very impressed with how quickly it was all handled.
You seem to be customer oriented, which is wonderful to find on-line. So many sites are overwhelming.
Thanks for being customer oriented!
Have a great weekend ~
Diane
