Up North Sports,
I'm usually not one to write an email to a company but in this case I wanted to send a you guys a big thank you! I just received my order (stomper boots) and they feel great and got them FAST. I will be taking a trip out west, leaving later this week. Since there is no snow here in IA I haven't taken my gear out until now, getting ready for this trip. A few days ago I see my old boots have a gaping hole in them and most the rubber completely cracked and deteriorated on my right boot! I needed a new pair fast and you guys delivered just that. There are next to no dealers around me that sell apparel so I was dependent on an online dealer. I came across you guys, saw you were a state away in MN, and read many good reviews about you on various snowmobile message boards. You guys didn't disappoint, and I will definitely be back for anything else I need. I would much rather support a smaller local company than the big name stores that treat you as a number. Not too many companies will ship same day with free shipping, let alone a hand written thank you on my invoice. I will do all I can to spread the word of my experience with my order, and you guys keep up the great service! Can't wait to try these boots out!
Thanks again,
-Dustin
I just wanted to write in about one of your employees Mike Fogelson. I had ordered a jacket from you guys and due to sizing had to exchange it. There was some issues with getting the jacket I had requested, but Mike went above and beyond to make sure that everything was sorted out in a timely manner. I just wanted to give him the recognition that he deserves! Because of the dedication he showed I will without a doubt continue to do business with your company! Not only did he get it sent out right away but I got the jacket 2 days before the expected delivery date! Thanks guys!
-Katie
I just received my replacement cold wave pants to go with my jacket. I wanted to thank you for the ease of the exchange and the great customer service. The gear fits great and you've definitely earned my future business.
Thanks again!
Andrew